Hydro Ottawa’s crews and contractors continue to work around the clock to restore power; however, the destruction in several areas has been profound. If the storm has caused damage to your home’s electrical system or you notice trees or branches near an overhead power line, do not attempt to make any repairs yourself. Stay back to avoid the risk of shock, electrocution or fire.
In some instances, you may need to make repairs to your electrical equipment before we are able to reconnect your power. Typically, your equipment begins where the wires attach to the house and Hydro Ottawa is responsible for the wires coming from the hydro pole to the house.
For guidance on electrical equipment, undertaking electrical service repairs, or tree trimming please contact us at 613 738-6418 or visit our website at hydroottawa.com/safety.
If your owned electrical equipment is damaged, you will need to arrange for repairs before we can safely reconnect your power.
Follow these four steps to get repairs done safely:
1. DO NOT ATTEMPT TO REPAIR EQUIPMENT YOURSELF
Stay back to avoid the risk of shock, electrocution or fire.
2. CALL HYDRO OTTAWA
To verify which equipment is yours, or if you notice trees or branches near overhead wires
call 613 738-6418 or visit hydroottawa.com/safety.
3. SEEK A LICENCED ELECTRICAL CONTRACTOR
Only use a Licensed Electrical Contractor to make repairs. Your electrical contractor will
perform any necessary repairs and coordinate with the Electrical Safety Authority (ESA) and
Hydro Ottawa to ensure all work has been done safely and power can be reconnected. To
find a licenced electrical contractor, visit findacontractor.esasafe.com.
4. AFTER THE WORK IS COMPLETE
Ask your contractor for a copy of the ‘ESA Certificate of Inspection'. Most home insurance
policies cover the cost to repair a home's electrical equipment. Please contact your insurer
for details specific to your circumstances.
If you have any questions or concerns, please contact Hydro Ottawa at 613 738-6418 or visit
www.hydroottawa.com/safety for more information.