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City to Reopen Some In-Person Counter Services on June 7

With Ontario transitioning from the Stay-at-Home Order to its three-step reopening plan, the City will be resuming many of its in-person counter services on Monday, June 7. Clients can start reserving appointments for that week, starting Wednesday, June 2.

Even with the lifting of the Stay-at-Home Order and increased vaccinations, everyone needs to remain vigilant in practising COVID-protective measures and protocols, including – maintaining two metres distance from people outside your household, wearing a mask in indoor public spaces or outdoors when maintaining physical distancing is difficult, and staying home when not feeling well.

Counter services

Service Ottawa – Client Service Centres and Building Code Services

· City Hall and Ben Franklin Place (101 Centrepointe Drive) Client Service Centres and Building Code Services counters will be open by appointment only. Visit for the list of in-person service offerings.

· Residents must make an appointment for the Client Service Centre by using the online booking tool on Residents without internet access can reserve a time by calling 3-1-1 and choose option six for the Client Service Centre. Requests for same-day appointments will be subject to availability.

· Building Code Services will also continue to support application submissions by courier, curbside, email and electronically at

Employment and Social Services and Rent Supplement Program Offices

· Limited counter and document drop-off services will be available at all four centres – 370 Catherine Street, Mary Pitt Centre (second floor west, 100 Constellation Drive), 2020 Walkley Road, and 2339 Ogilvie Road, weekdays from 9 am to 3 pm. For all other services, staff will provide both telephone and email support from 8:30 am to 4:30 pm.

· The Rent Supplement Program, located at the Mary Pitt Centre (second floor west, 100 Constellation Drive) will also have limited counter and document drop-off services available from 9 am to 3 pm on weekdays. Staff will continue to provide telephone and email support on weekdays from 8:30 am to 4:30 pm.

Business Licensing Centre

The Business Licensing Centre at 735 Industrial Avenue will continue operations on Monday, June 7 by offering the following in-person services, by appointment:

· Business licenses (all categories)

· Pet registration

To make an appointment, email / or by calling 613-580-2424, extension 12735.

City Archives

The City’s Central Archives at the James K. Bartleman Centre, located at 100 Tallwood Drive, will resume in-person appointments for residents wishing to visit the Reference Room, starting Tuesday, June 8. Clients may make reservations for that week beginning Wednesday, June 2 by emailing or by phoning 613-580-2857.

Provincial Offence Act Court

Court services counters located at 100 Constellation Drive and 110 Laurier Avenue West will reopen for selected services by appointment only. No walk-ins will be accepted. Clients are reminded to visit our counters only if necessary, as all of our in-person services can be accessed online at

As a result of court proceedings being heard remotely until further notice, there will be no justice of the peace at any of the locations. If you received a summons to appear in court, do not attend court in-person. Your matter will be held remotely at the date and time noted on your summons. Please refer to the conference details listed at

Defendants will receive a notice of a new court date by mail to the address on file with the court (please note that changing your address with MTO/Service Ontario does not update your address with the court office). For any changes, please contact us at 613-580-2400 (TTY 613-580-2401) and press option three, Monday to Friday, 8 am to 5 pm.

Ottawa Public Library Branches

The Ottawa Public Library currently has 31 branches open that will continue to offer curbside service. Please consult for the latest service updates. Access to digital resources and requests for library items can be made via the Ottawa Public Library website.

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